Refund & Cancellation Policy

Deposits

A 50% deposit holds your appointment window and covers scheduling and route planning. The balance is due when the work is finished.

If you cancel or reschedule

• More than 24 hours before your window — cancel or move the appointment at no charge. A cancelled booking is refunded in full.
• Within 24 hours — we can usually still move you to another date and carry the deposit across. If you cancel outright, we may keep [to be confirmed: late-cancellation retention amount] to cover the reserved slot.
• No access on the day — if the crew arrives and cannot reach the work area, get water or power where needed, or the area is not cleared, we will try to reschedule. A repeat visit may be charged as a new job.

If we cancel

If we cancel and cannot offer you an alternative date that works, you get a full refund of everything you have paid, including the deposit.

Weather

Exterior work depends on conditions. If rain, wind, freezing temperatures or storm risk makes the work unsafe or ineffective, we will move your visit to the next suitable date at no cost. Your deposit carries over. If no suitable date works for you, we refund it.

If you're not happy with the result

Tell us within 72 hours of completion and send a photo of the area. If the issue is something the agreed service should have addressed, we come back and re-clean it at no charge. If a re-clean cannot fix it, we will agree a partial refund of the affected part of the job.

Cleaning cannot remove oxidation, etching, rust bleed, failed sealer or permanent staining, and results vary by surface age and material. Where we expect a limited result we will say so before starting, and that limit is not grounds for a refund.

Referral credit and discounts

Referral credit and promotional discounts have no cash value and are not refunded as money. If a discounted job is cancelled, the credit or offer goes back to the account it came from.

How refunds are paid

Refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically [to be confirmed: refund processing time, once the payment provider is chosen].

Asking for a refund

Contact us at [to be confirmed: contact email] with your quote reference and we will deal with it directly. Nothing here limits any right you have under Indiana or federal consumer law.